Terms of Service

1. Acceptance of terms

By accessing or using Manifest ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of service

Manifest is an open source LLM routing platform. The Service is available as:

• Open source (self-hosted): Released under the MIT License. You may use, modify, and distribute the code freely. No account required. These Terms do not apply to the open source version, except where a separate commercial agreement is in place and except for the Autofix section below, which applies whenever a deployment enables Autofix.
• Cloud: Hosted at app.manifest.build with dashboard, routing, and account management. These Terms apply to the cloud version.
• Self-hosted with license: Self-hosted deployments with additional features, support, or SLAs are governed by a separate agreement negotiated between the parties. These Terms apply to the extent not superseded by such agreement.

3. Accounts

To use the cloud version, you must create an account. You are responsible for maintaining the security of your account credentials and API keys. You must not share your credentials with third parties.

4. Plans and billing

Manifest Cloud is available under several plans (Free, Pro, Enterprise). Plan features, limits, and pricing are described on the pricing page.

• The Free plan is not a trial. It does not automatically convert to a paid plan. You will never be charged unless you voluntarily upgrade.
• Paid subscriptions are billed monthly and renew automatically at the end of each billing cycle. Payment is processed through Stripe.
• If payment fails, access to paid features may be restricted until payment is resolved. Retry and cancellation follow Stripe's standard procedures.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle. No refunds are issued for partial months.
• If you exceed the limits of your plan (routed requests), access may be restricted until the next billing cycle or until you upgrade.

5. Price changes

We may change plan pricing or limits. For existing paying customers, we will notify you by email at least 30 days before any price increase or material reduction in plan features takes effect. If you do not agree with the change, you may cancel your subscription before the new pricing applies.

We may modify or discontinue the Free plan at any time.

6. API keys and providers

You provide your own API keys for LLM providers (Anthropic, OpenAI, etc.). Manifest routes requests through these providers on your behalf. You are responsible for compliance with each provider's terms of service and usage policies. Manifest is not responsible for charges incurred with third-party providers.

7. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to provide a competing service or resell access without written permission
• Reverse engineer the cloud infrastructure (the open source code is freely available)

8. Data handling

Our handling of your data is governed by our Privacy Policy. Manifest processes the content of your LLM requests in order to provide routing, fallback, and related features. We collect metadata (token counts, model used, cost, timestamps) to power your dashboard.

9. Autofix

Autofix is an optional feature, toggled per agent, that repairs eligible failing requests. When Autofix is enabled and a request fails with a repairable error, Manifest sends the failed request, including its message content, together with the provider's error response to the hosted Autofix service operated by Manifest. The service diagnoses the failure and may return a corrected request that Manifest retries once. Provider authorization credentials (API keys, OAuth tokens) are never sent to the Autofix service.

This section also applies to self-hosted deployments. Autofix is the one capability of the open source version that calls a service hosted by Manifest: enabling it on a self-hosted deployment sends the data described above to Manifest, identified by an anonymous install identifier. On self-hosted deployments Autofix is off by default and only activates after you enable it. You can turn it off at any time per agent from the dashboard, or disable it globally by setting the AUTOFIX_GLOBAL_ENABLED environment variable to false. Our handling of this data is described in the Privacy Policy.

10. Service availability

We strive to maintain high availability but do not guarantee uninterrupted service. The Service is provided "as is" without warranties of any kind, whether express or implied. Enterprise customers may negotiate a separate Service Level Agreement (SLA) that supersedes this section.

11. Limitation of liability

To the maximum extent permitted by law, Manifest shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities arising from your use of the Service.

Manifest's total aggregate liability for any claim arising from or related to the Service shall not exceed the fees paid by you for the month in which the claim arose.

12. Termination

You may delete your account at any time. We may suspend or terminate your access to the Service if you violate these terms.

Upon account deletion, your personal data (email, name) is permanently deleted. Anonymized usage data may be retained for analytics and service improvement. The dashboard retention period depends on your plan.

The open source version remains available under the MIT License regardless of account status.

13. Changes to terms

We may update these terms from time to time. Changes will be posted on this page with an updated revision date. For material changes affecting pricing or plan features, we will notify registered users by email at least 30 days before the changes take effect. Continued use of the Service after changes constitutes acceptance of the new terms.

14. Governing law

These terms are governed by the laws of the State of California, United States, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Alameda County, California.

15. User research credit

From time to time we offer promotional credits toward provider usage in exchange for taking part in a user research call. The amount, provider, and timing of the current offer are stated at the end of this section and may change. These terms apply to any such credit.

• Eligibility: the credit is granted only if you complete a scheduled research call and genuinely take part in it. The call must serve its purpose: a good-faith research conversation where you share real feedback about your use of Manifest and agent reliability. Booking a call, not showing up, joining without engaging, or refusing to answer does not qualify. We decide in good faith whether a call met this bar.
• Booking: booking a call does not guarantee it will take place. We may decline, reschedule, or cancel any booking at our discretion. If a call does not happen, no credit is owed and you owe us nothing.
• Feedback: by taking part, you agree we may take notes during the call and use your feedback, in anonymized form, to improve Manifest.
• What it is: the credit is an allowance toward provider usage inside Manifest, made available as the provider named in the current offer. It is not cash, has no cash value, and cannot be transferred, resold, or redeemed for money.
• How it is measured: the credit is metered at the provider's own published per-model rates. We do not add any margin; the amounts reflect the provider's prices as billed.
• Where it works: the credit can be used only within Manifest, through the provider named in the current offer. It cannot be moved to another provider, key, account, or workspace.
• When we provide it: we add the credit to your workspace after the call. We aim to do this quickly but cannot commit to a specific time and do not guarantee same-day activation. It will be provisioned within the window stated in the current offer.
• How long it lasts: once provisioned, the credit is valid for the period stated in the current offer. Any amount not used within that period expires and is forfeited.
• Limits: one credit per person, identified by email or account. It cannot be combined with other offers, stacked, or reissued.
• Fair use: we may withhold or revoke the credit for abuse, including missed or fake calls, automated consumption, resale, or attempts to claim more than one credit.
• Third-party terms: provider usage remains subject to that provider's applicable terms. The credit is delivered through a Manifest-managed key and reflects usage we cover on your behalf up to the stated amount.
• Changes: this is a limited program. We may change, pause, or end it at any time, and may cap the number of participants.

Current offer: $25 of Gemini usage, delivered as a "Gemini Free" provider in Manifest, provisioned within 7 days of the call, valid for 90 days after provisioning.

16. Contact

For questions about these terms, reach out on our Discord or email us at legal@manifest.build.